“Exceptional Customer Care & Beyond”
Most of us feel we know the fundamentals of treating customers well, yet many organizations don’t “go the distance.” This training program reviews the basics of customer service, and takes you to a higher level of serving your customers.
“Powerful Telephone Skills”
This program will improve your company's customer-care image by providing participants with tips and techniques (and hands-on practice) on how to project themselves positively, how to handle telephone inquiries effectively and efficiently, how to listen better, how to handle irate customers and difficult situations, and how to build improved customer relationships.
“Mystery Shopper Service”
A “shopper’s” view of your organization and its customer service. This service includes the design of the criteria employees will be measured on, mystery shopping visits, a complete summary report, and a half-day training program on Customer Care at the end of the program for all employees.
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